Complaints Policy

1. Purpose

Atlas Operations Ltd is committed to delivering high-quality security services. This Complaints Policy explains how we handle complaints from clients or the public regarding our services, conduct or operations.

2. How to submit a complaint

Complaints can be submitted via:

• Email: complaints@atlasoperations.co.uk
• Post: Atlas Operations Ltd, 244 Edgware Road, London, W2 1DS

3. Acknowledgment

We acknowledge all complaints within ten working days, issue a reference number and provide an estimated resolution timeframe.

4. Investigation process

Complaints are investigated thoroughly and impartially. The process may include reviewing CCTV, incident reports, staff statements and any other related documentation. We aim to conclude investigations within 28 working days, providing updates if more time is required.

5. Response

After the investigation, you will receive a written response outlining our findings, actions taken, and remedial measures. If you are dissatisfied, you may request a review by senior management.